Shipping policy

Shipping Policy

A tracking number will be sent to you once your order leaves our warehouse. We not responsible for any delays due to carrier constraints. 

Times

DHL Express 1-3 working days

GLS Standard 2-7 working days

International

All customs and duty fees are the customer's responsibility to pay. Please contact your local customs office if you have any questions regarding the duty fee for your order. Shipping costs are non-refundable, which includes returns, unclaimed or refused packages and/or failure to pay duty fees upon delivery.

If the customer refuses or does not claim the package, We will contact the customer via email on file to issue store credit in the form of an e-gift card minus the original shipping charges.

We unable to return packages if the following reasons occur:

Refused package
Unclaimed package
Failure to pay duty fees

Any questions concerning our policy on refused or unclaimed packages should be sent to sophiehabsburg@yahoo.it prior to purchasing. 

MISSING, LOST OR STOLEN PACKAGES

Shipments that have arrived at a processing facility ( DHL or GLS) and/or shipments that have been marked delivered and are missing, lost, or stolen are the sole responsibility of GLS Standard DHL Express. We will not be obligated to handle such issues. For more information please contact  sophiehabsburg@yahoo.it