You have 30 days to return an order after receiving it. If 30 days have gone by, unfortunately we can’t offer you a refund.
Email us at email@example.com
Returns Non EU
For customers outside of the EU the return shipping cost is paid by the customer. Always register your return with our customer support at firstname.lastname@example.org before sending items back. Please provide us with the order number and the item that you wish to return.
If returned items are shipped internationally, clearly mark the package RETURNED GOODS to avoid any customs charges. Always make sure that the products are in the same condition as when you got them. The initial shipping cost will not be refunded.
It is the responsibility of the customer that the return reaches our warehouse so we highly recommend sending it with transportation which offers tracking. Returns to pick up point is not accepted. Make sure it is delivered to the warehouse address.
Send your parcel with your preferred transportation partner to:
Sophie Habsburg Srl.
Via Degli Orsini 35
Phone: +39 06 44248996